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30-Day Money-Back Guarantee
Not happy with the service? Can't get going with the product? We would be surprised, as we have the most advanced hosting platform in the world, but if you are unhappy then we offer a no-fuss money-back guarantee. Please note that this excludes the cost of any domain names you have purchased, which you will still own.
Why Host with Hub Enterprise?
Hub Enterprise decided that after many years of being let down by various hosting providers they would only use the best hosting solutions even if it meant a price increase as cheaper ones normally prove to be a false economy. Hub Enterprise prides its self on knowing how important it is for your site to be safe,secure and available 24/7 365.
All our hosting packages use the same servers that we host all our clients on and of course our web sites too. This helps us provide excellent customer service and support to all our customers as our time is spent assisting our customers instead of dealing with any downtime problems. The packages we offer are in our opinion the best on the market!
Each account has a control panel which hosts a vast amount of software for your website, help topics and a detailed online knowledge base containing answers to the most frequently asked questions. We update the database on a regular basis to ensure you get the most up-to-date information.
Hub Enterprise use one of the most integrated web hosting and domain name platforms in the world,. We don't operate separate systems or brands for our domain name or web hosting business, meaning that all our systems are tightly integrated. Wherever we can, we have handed control of all the services we offer over to you - after all, who else is more qualified to operate your Website?
This means that you can make the most of the changes you need or add new services in real time in our simple to use HUB Control Panel.
Sometimes things do go wrong and we want to work with you to resolve any issues you have as quickly as we can. We operate an easy-to-use ticketing system where you can alert us to any issues you have. Our ticketing system is found within our password-protected customer area, which has the advantage of authenticating your details to Hub Enterprise. Good security has never been so important to protect our customers from identity fraud. Our ticketing system also sends lots of basic account information to Hub Enterprise to save you the trouble of repeating yourself. We aim to answer support questions within 4 hours, and often reply faster than that. Hub Enterprise is in the unique position of not just offering Hosting packages but a full internet solution so our knowledge of the current programs and online software help us understand any problems that may arise.
World Class Data Centre Facilities
Keeping Your Web Site Online
24 x 7 x 365
The data centre offers a secure, resilient environment for our web hosting platform. Based in a secure facility the data centre is built to an N+1 specification, so that if any particular service fails - e.g. electricity or air conditioning - another backup service automatically takes over the failed service's job.
Dual power feeds enter the building at different points and Uninterruptible Power Supplies (UPS) ensure that all power to the server area is clean and spike free. In the event of a power outage the UPS can take the entire data centre load for up to five minutes. However within 20 seconds our redundant generators are able to indefinitely take on the entire data centre load.
The data centre is manned 24 hours a day, 7 days a week, so that if anything goes wrong engineers can respond quickly and effectively to the problem.
Access to the data centre is via a master access list using Smart Card authentication. Access to the data centre is by authorisation only.
CCTV operates throughout the facility.
Cooling and Fire Suppression
The temperature of the data centre is kept at a steady 20oC to allow optimum equipment performance.
Our fire detection system monitors the room for any sign of fire and allows operators to respond to such a situation using a variety of fire suppression techniques.
Current Server Specifications
- Dual Quad Core Intel® Xeon® 3.16GHz with 2x 6MB Cache
- 8 GB RAM
- Dual 136 GB SCSI Drive (for the operating system)
- RAID Mirroring (for the operating system)
- Dual Power Supplies
- Dual Gigabit Network Adapters