Account Setup Questions
How long will it take for my web hosting account to be setup?
All web hosting accounts are activated in real time, 24 hours a day, seven days a week. We send your welcome email within ten seconds of your account being ordered!
How long will it take for my new domain name to become active?
Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.
Can I buy a domain name, but not buy web hosting?
Yes, you do not have to buy the web hosting when you buy a domain name.
How can I pay for my web hosting account or domain name?
Our preferred online payment method is by using Pay Pal, signing up for a PayPal account is now optional. This means you can complete your payments first by using either a MasterCard, Visa, Switch/Maestro, Solo and Visa Electron or American Express, and then decide whether to save your information in a PayPal account for future purchases. If you have a Pay Pal account your payment will be taken as normal
We regret that we do not accept cheque, postal orders, standing orders or cash for Hosting or domain names.
What is the billing cycle?
All Hosting Plans and domain names are charged Yearly in advance
Can I have a free trial of a web hosting account?
All of our web hosting accounts offer a no fuss 30-day money-back guarantee so if you don't like your accounts simply let us know. Please note that this offer excludes domain name fees.
Do you charge VAT?
No, The price you see is the price you pay
Do you host adult or warez websites?
No, we do not host any adult or warez websites
Have a question? then call +44 (0)1303 894560 and speak to one of our sales team